Statuatory warranty, guarantee and option for the extension of the guarantee

Garantie- und Gewährleistungsbedingungen

Bullerjan® has always stood for the design and manufacture of high-quality stoves and their accessories. Particularly in the selection of materials used in the manufacture of the stoves and their processing, we meet an above-average quality standard.

Zusätzlich zu der gesetzlich vorgeschriebenen Gewährleistung räumt Ihnen die Bullerjan GmbH eine Garantie auf den Ofenkorpus für den Zeitraum von insgesamt 5 Jahren ein.

(1) Our liability for damages, irrespective of the legal grounds (in particular in the case of default, defects or other breaches of duty), shall be limited to the foreseeable damage typical for the contract.

(2) In the case of a purchase contract, we and our vicarious agents shall not be liable for obvious material defects of the delivered goods if the customer does not notify us of the defect within a period of two weeks after delivery of the goods.

(3) The above limitations of liability do not apply to liability for grossly negligent or intentional conduct, for guaranteed characteristics, for injury to life, limb or health or under the Product Liability Act.

Excluded from this warranty are :

  • Any kind of combustion chamber lining
  • Catalyst
  • Wear parts such as sealing materials, glass components, etc.
  • Signs of use / damage to paintwork
  • Damage caused by improper installation or improper use of the stove contrary to the requirements in the user manual
  • Limited or malfunction due to local conditions (for example: lack of chimney draft ) Damage due to improper assembly or improper use of the stove contrary to the specifications in the operating instructions - Limited or faulty function due to local conditions (e.g. insufficient chimney draught).

In the event of a complaint, please first contact the dealer from whom you purchased your stove. If they are unable to help you at this point, please feel free to contact us directly at any time. You can reach us by phone +49 (0)5136 9775 - 0 or by e-mail:

Sie erreichen uns unter Tel. +49 (0)5136 9775 – 0 oder per E-Mail:

    Bitte beachten Sie: Für den Bullerjan cook benötigen Sie keine Garantieverlängerung. Dieser Ofen hat bereits werksseitig eine Garantie von 15 Jahren auf den Ofenkorpus!


    Die Ofennummer finden Sie auf dem Typenschild an der Rückwand Ihres Ofens


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